Steps to an Effective Investigation
Human Resources' Role in
Issues in Recruitment and Retention: Attracting, Developing and Retaining Employees
Best Practice Solutions in Recruitment and Retention
- Link staffing efforts and business strategy (develop a strategic staffing plan)
- Utilize technology including
- Leverage employee referrals
- Incorporate diversity into staffing process
- Tout the organization's culture and development opportunities
- Start young- job-shadowing programs for elementary and high school students
- Get employees involved in election of the fellow employees
- Establish mentoring programs
- Engage Senior Management in Training
- Tap into the intellectual capital of your own organization
- Conduct a needs assessment- determine organization's learning need and where there are gaps
- Communicate learning objectives and celebrate accomplishments
- Establish links with training resources to bring in specialized training from the outside
- Develop Career Centers
- Workforce stability must be a conscious, deliberate effort by the entire organization (A Corporate Strategy)
- Select right employee from the start
- Orientation and Bonding- invest time in orientation to begin the process of developing a sense of belonging that inspires the worker to stay
- Provide opportunities for personal and professional growth
- Provide flexible work arrangements/ childcare and eldercare support
- Pay-for-Performance (share organizational success with employees)
- Flexible Benefits
- Get employee input as to what is important to them
- Utilize internships as a screen
- Learn from exit interviews
Essential to any investigation are the following:
- A single individual should be assigned responsibility
- Establish a confidential file
- Define the scope of the investigation
- After investigation concluded, determine if policy or law has been broken.
- The results of the investigation, even if inconclusive, should be communicated to both the complainant and accused employee.
Human resources' role in
- Development and distribution of written standards of conduct as well as policies.
- Education and training for employees.
- Background checks for new employees i.e., reference, education, criminal background check, licensure, etc.
- Guidelines for internal investigations, disciplinary action and reporting of violations to government authorities.
- Consistent enforcement.
- Coordination of provisions between employees handbooks, ethics codes and compliance plans.
- Coordinate roles of compliance and human resources personnel.
- Exit interviews.